Why are some brands not available to be purchased online?
Some supplement companies strictly regulate online sales, and restrict their product distribution to select premier retailers. They often do not allow online sales other than their home websites. Nutrition Authority is honored to be considered a premier retailer and carries many brands that are not to be sold online. For those brands we are happy to mail them out to you, but simply ask that you text/call/email/message us and we will take your order in that fashion to honor our agreements with these select companies.
When will my order ship?
All orders placed before 6 p.m. (EST) on business days are fulfilled and shipped on the day of purchase, and all orders placed after this time are shipped on the next business day. Business days are Monday-Friday, not including observed holidays. If an order is placed on Saturday or Sunday, it will likely ship out on the subsequent Monday.
How can I track my order shipment?
If you did not receive a shipment confirmation email with shipment tracking info within 24 hours of placing your order(except for weekends), please check your Junk/ Spam folder just in case the confirmation email got delivered there instead of your Inbox. If you still have questions about your shipment, feel free to email us at email@example.com
What method is used for shipping?
You have a choice between three shipping options. The default is UPS ground (3 to 7 business days), UPS 2nd Day (2 to 3 business days, not including Saturday delivery), and UPS Overnight (1 to 2 business days, not including Saturday delivery). Please note that if you choose UPS Ground, the package is shipped via UPS from our warehouse and is transferred to your local postal carrier for final delivery.
What if I didn't receive an email confirmation for my order?
If you did not receive an email confirmation for your order it most likely means that either your order did not go through, or you may have mis-entered your email address. Please contact us at firstname.lastname@example.org to verify the status of your order and we will respond to you promptly.
How long will it take my order to arrive?
We have three options to choose from for shipping, so your package’s arrival date will be dependent upon the shipping method you select. UPS ground shipments typically take 3 to 7 business days. Please note that all ground shipments are transferred from UPS to your local postal carrier for final delivery. With UPS 2nd Day shipping, you will receive your package in 2 to 3 business days. UPS 2nd Day does not include Saturday delivery. With UPS Overnight shipping, you will receive your package in 1 to 2 business days. UPS Overnight does not include Saturday delivery.
Do you ship to APO/FPO addresses?
Yes, we are happy to ship shipments to APO/FPO addresses.
For any other questions, please email us at:
For any other questions, please email us at email@example.com and a team member will respond to you as quickly as possible.